Testimonials

  • Gentlemen at Willis searched for my item and found one just in on a shipment… great service. -Jefferson Calico
  • I had been buying stuff for guitar at a shop on Preston Highway. I have been in your store several times but never bought anything. I was talking to the store manager at your Jefferson Mall location that someday I wanted to buy an Epiphone Nighthawk. I only get about $800 per month on Social Security due to back surgery. The manager I think John took a lot of time with me and treated me very well. He showed me a Fender that had been dented that retailed for around $179 and had been marked down. I think I found a new music store. I felt like a customer as he took time with me and explain I could even put it on layaway, so I did. He seemed more concerned with me than the other places. I will definitely buy more from him and your store when I can afford to. I usually write companies to complain but not this time. I have worked retail before and managed others but I am not a people person. This guy in my opinion is a keeper. Thanks for listening. -Steve
  • Once again, we really appreciate the excellent pricing and great service we receive from you folks. Anna is a sweetheart and it’s always a pleasure doing business with her. You have loyal customers in us. I frequently refer customers to you and will ALWAYS come to you guys first. I’m grateful to not have to shop at Guitar Center anymore. Even though I worked for them years ago, I would always rather support my local, family owned business than to deal with the big guys. Being a small business owner myself, I really appreciate good service, and we get that at Willis Music. Merry Christmas. -Steve
  • The guys at willis music inside eastgate mall are always helpful and really nice to my daughter when she comes in. Thank You. -sonya
  • Nice store & Chris was great to deal with. I’ll be back! -Justin
  • Always greeted with a smile, the staff is fully informative about their products especially Kevin. Never a problem expediting merchandise back to the vendor that is covered under warranty. And did I mention they remember you by your first name. Will continue to shop here! -Hurchel
  • I was shopping for an inexpensive guitar strap. I have a new guitar on lay-away, and wanted to wait till I got it to buy a more expensive strap. Samantha Ri.,was very helpful. She hunted and hunted to find one I liked!!! She also suggested(sorry, I do not know the name of the gadget)but It is used to disconnect the head from the strap. made by PLANET WAVES I believe? I was very excited, not having to use a shoestring to attach the strap to the guitar. Many Thanks!!!!! -Debbie
  • great service (if not to order missing music books :)) -Lana
  • The guys at the Eastgate store were cool, but the guitars need setups and restrings really bad. -Nick
  • I was pressed for time and Chris helped me quick and easy! He answered any questions I had and was very kind and helpful! -Elizabeth
  • I have been a customer for over 15 years and have always been very pleased. I have continually rented clarinets for my 3 daughters over this period of time. They have all been Selmer Clarinets. 2 months ago I returned a Selmer for service and was given a replacement, but of Anthem brand. I had to return it yesterday and was given another Anthem replacement. I had to return that one today because not working correctly. I do just have to say that if any way possible, please get the Selmer’s back! Much better quality! I did purchase one clarinet years ago that was Selmer after renting for a long time. I may purchase again and will definitely be a Selmer if I do. This is the 1st and only disappointment I have had with any of the products you carry. Thank you for giving me this opportunity to let you know of this issue and to let you know of the great satisfaction I have and continue to have with Willis in the future. The employees at the Mall Rd. store in Florence, KY have always been great as well! -shelley
  • Love your store, John and Brian are the best!! -Don
  • Great service! Brian Shank was very helpful. Thanks! -Liam
  • Very helpful in my selections of purchase. Rick is great! -Cynthia
  • My first visit to your store it is awsome.Staff is very helpful and very very nice. awsome guys thanks -Charlie
  • Very helpful finding what I needed. Thanks! -Leona
  • I feel that I can get what I need for my piano students either off the shelf or by order. -Janis
  • Great selection! -Keith Baldwin
  • I walked into Willie music today for the first time the salesman Scott Braun was very knowledgeable and helpful. -kim
  • Repair shop did an excellent job on my daughter’s trumpet. -Cristy Richardson
  • excellent service! Great employees! -Marc
  • I am very grateful for the excellent treatment and service provided me by your sales person, Brian Shank. He was very friendly, attentive and courteous. I have previously shopped at Willis Music, and I look forward to shopping there again. Thank you Brian. -Pepe Rockola
  • very good serves and excellent time to pay for everything -robert
  • Great first experience. Our son met his teacher and we got him set up. We’re looking forward to a long relationship with Willis! -Sean
  • My granddaughter recently had a birthday and this year Emily wanted a guitar. One of the guys in my office suggested that I check out Guitar World. There were two fellows working, neither greeted us when we came in. One was covered with tattoos the other with facial and body piercings too numerous to count. We wondered about the store for over 15 minutes and were never offered any assistance, or even asked why we were there. We left and headed to your store in Florence. As we entered the store we were greeted by a staff member. Denise asked if she could help us & immediately showed us to the Guitar section. She checked to see if Emily could use a full size rather than a smaller instrument (who knew they came in sizes). The entire experience was great. Emily was elated with her present, and when the grandkids are happy so is grandpa. Thank you for having an operation that is customer driver, and staffing your stores with competent sales people. -Ed Bosch Sr.
  • Everyone at the store is so friendly and helpful! -Sara
  • Came in store to buy music book was greeted right away from Bill, he took me over to the sheet music and you guys had it in stock. he also told me about special with buying more music. great store and staff. thanks guys! -Jerry Graves
  • The person I talked to on the phone was very helpful and willing to look for a specific piano book for me. He even told me where he found it in case I ever needed another one in the series (Michael Aaron) since they aren’t out where the general public can see them. I appreciate the extra help. -Shirley
  • I love your store here in Lexington. It has all I need to keep myself set up the way I want. Also, the people who work here are a pleasure to deal with. As things progress for me, I plan to spend lots of money here. -Kevin
  • Great store – Great folks -JD
  • Love doing business at this store. Great folks to deal with and have a great selection for all my musical needs. -JD
  • Very good service. -Tamara
  • Joe Yoakum is “Amazing” and deserves a “Raise and a Promotion!” He is always very helpful, and makes my shopping experience “A Great One!!!” The Willis Music in Eastgate is the “Best Store” in the area!!! -Vicki
  • Always friendly, knowlegable service. Thank you! -Erin
  • I had a very good first time experience, when I purchased my Ovation, Celebrity last night. Eric Donaldson was very helpfull and willing to allow me plenty of time to make up my mind on which model I wanted. Great little guitar! Bill -Bill
  • great service -Pam
  • Awesome service from Bill Davis. Keep up the great service! -Derek
  • I saved $550 on my purchase and have been very pleased with the quality of my items. Willis Music had by far the best prices for guitars I was looking at and if I had a chance to re-buy my guitar, I’d buy it from the same store. Thanks :) -Hunter
  • First experience with Willis Music was very pleasant. We will be back. -Julia
  • Was very happy with the J Bovier Mandolin that I purchased today. Sales people was very good to deal with. Greer was a great help in giving me information. Thanks to all the sales people. -Jesse
  • The salesperson was attentive to our time contraints and was able to quickly direct us to what we needed. -Robin Barnett
  • Great Service by charles at willis music. -ivan
  • Bought a mic, stand, & accessories. Very good experience -Andy
  • I would like to say the service I received from your Hurstbourne location was the most professional of all the stores we visited. Bill Davis helped my son and I find the correct amp for his new guitar. I told my son going in not to expect anything coming out but once we were with Bill I knew we went to the correct place. He knew more than any of your competitors we had just met with and he took the time to explain the amp function and set it up so my son could try it out. I felt that he wasn’t trying to make a quick sale, but gain a friend in the process and that is what he accomplished . I will be back to purchase a complete drum set from your store due to the level of service we received on this purchase . I also thank you for the appreciation letter that I received . I really have no reason to shop anywhere else for my musical needs. I thank you again for the professionalism you provide. -Chris
  • Great experience. Within the last 3 visits we have purchase a BlackStar Amp (Club 40), Epiphone SG guitar and a Monster cable. Fantastic value. -Bret Noltemeyer
  • Willis has outstanding knowledgeable salespersons that always take time make sure that my musical needs are met and all my questions are answered. -James
  • Willis has outstanding knowledgeable salespersons that always take time make sure that my musical needs are met and all my questions are answered. -James
  • Hello Mr Herbert. I was lucky enough to win the tickets to the Jim Brickman contest. My wife and I are thrilled to be able to attend his concert. We love Jim Brickman and as we are both on disability we would have never been able to attend the concert otherwise. I bought a bass guitar at Willis Music for my son-in-law for Christmas and he loves it. I will buy all my musical supplies from Willis from now on. Sincerely, Darrell R. Hawkins -Darrell
  • More coupons and deals -Chris
  • the service is great -Claudia
  • the service is great -Claudia
  • Sales Associate, Anna Turner, was very knowledgeable and very helpful in obtaining the music we required. -Clara
  • I love this store and will shop there above others when ever possible. -Kevin
  • Had a great experience at the store. Bill Davis was extremely helpful to me while a I was in the process of choosing a guitar. -Tyler
  • We have four children who all play various musical instruments and Willis has always been our “go to” place for everything we need. -Mike
  • I love shopping at your store. The staff is very friendly and knowledgeable. -Scott
  • I have ben going to willis music,for about 6mo. I get good service,let me say that again,the service is great.I drive past the other music shops to get to willis,the people at 1850 S. Hurstbourne PKWY, lOUISVILLE,kY. DO A GREAT JOB. -GARY
  • Great store and staff. Very helpful and knowledgable -Rob
  • Thanks for you help. My son loves his new Zildjian Cymbols. – Rich -Richard
  • That is more then one question and the ticket number is hard to fine -Loran Baskett

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